Key metrics
10,000+
status checks performed
6,000+
emails processed
78%
connected calls handled successfully end-to-end
47%
capacity increase for the team
Products
“Kuehne+Nagel is committed to accelerating AI adoption across its global operations. By integrating AI agents to manage high-volume, repetitive tasks, we empower our people to focus on the customer experience, ensure reliable service worldwide, and enhance monitoring and service quality around the clock.”
Executive Vice President of Air Logistics
Yngve Ruud
Beginning with 24/7 healthcare shipment monitoring, the two companies are now expanding AI-driven operations across the enterprise.
About the partnership
HappyRobot, the enterprise platform for AI workers in complex operational environments, and Kuehne+Nagel, one of the world's leading logistics providers, have entered a strategic partnership to deploy AI workers across Kuehne+Nagel's global Air Logistics division. The partnership was established by Yngve Ruud, EVP of Air Logistics and Kuehne+Nagel Board Member, and Alireza Nemati, Chief AI Officer, as part of Kuehne+Nagel's broader enterprise AI
strategy.
Where it started: Healthcare HyperCare Pilot deployment, Costa Rica
The partnership launched in Kuehne+Nagel's Healthcare HyperCare control tower, a specialized team responsible for round-the-clock monitoring of temperature-controlled shipments. HappyRobot workers were built and deployed within weeks, handling outbound carrier communications, exception escalation, and multilingual coordination across English, French, German, Spanish, and Mandarin, overnight and across global time zones.
What's Next: Enterprise Expansion
The results from the HyperCare pilot prompted Kuehne+Nagel to greenlight a broader rollout across its global Air operations, with more than ten identified use cases on the roadmap.
● Milestone tracking — End-to-end status and follow-up across Air operations
● Spot quoting & RFQ — Validation support for global pricing teams
● Invoice reconciliation — ~26,000 cost entries per month via KN subsidiary
● Customer intelligence — Persistent SOP memory across 400,000 customers
"When we started with the Healthcare HyperCare team in Costa Rica, the goal was simple: stop having skilled people spend their days and nights dialling carriers one by one just to confirm a temperature reading or track down a shipment status. Once you remove that repetitive outbound burden, teams can focus on what really matters. And there's an emergent benefit too: near-perfect status data creates a flywheel of its own, enhanced visibility, better carrier management, improved risk assessment, and smarter route planning. That's the pattern we're now scaling."
— Pablo Palafox, CEO, HappyRobot