Products
"We chose HappyRobot for their technical excellence and their willingness to embed with our teams and build with us. They're part of our team — talking directly to our people, working through problems with us in real time. That's what makes this partnership work."
Terrell Sheridan
Head of Customer Care Transformation & GenAI
About Naturgy
Naturgy is an international energy company with more than 180 years of history as a pioneer of new forms of energy, from natural gas in the 19th century to renewable gas and electricity today. With operations in over 20 countries across five continents, the company is a leading player in the Spanish energy market, serving more than 5 million homes and businesses. For Naturgy, customer service isn't just a department; it's a core promise. The company has set itself a clear goal: to deliver the best customer service in Europe.
The Partnership
To support that ambition, Naturgy has partnered with HappyRobot in a long-term collaboration built on shared values and a commitment to evolving the customer experience together.
"We chose HappyRobot for their technical excellence and their willingness to embed with our teams and build with us. They're part of our team — talking directly to our people, working through problems with us in real time. That's what makes this partnership work."
— Terrell Sheridan, Head of Customer Care Transformation & GenAI
This is just the beginning of what we're building together!