MODE Global collaborates with HappyRobot to automate critical operations

We’re proud to announce our partnership with the team at MODE Global, collaborating with their operations and technology teams to bring about a new way of working.

Our partnership began by automating a critical, high-volume workflow - Inbound Carrier Sales - to gauge impact. Critical to this workflow is carrier vetting, combining third-party integrations with proprietary classifications to ensure intense scrutiny on fraud detection. In addition to fraud prevention, increased speed to cover and improved margins were early signs of success that propelled our work forward.

“We selected HappyRobot as a partner because of their robust technology, deep industry knowledge, and engineering teams that accelerated our speed to value and unlocked untapped potential for our operations,” said MODE Global’s President and CEO, Lance Malesh.

Operating as an extension of the MODE Global team, HappyRobot is working side by side with technical and operations teams to deliver value fast while satisfying technical and compliance requirements.

Scaling partnership towards further autonomy

The next phases of partnership include robustifying existing workflows, expanding automation across all offices, and deploying priority workflows such as outbound carrier sales and track and trace.

Perfecting inbound carrier sales means tighter integrations post proof of concept, which allow for more real-time data flow and expanded execution capabilities for AI workers to take on further autonomy, building on the trust gained during testing.

We’re working closely together towards a new operational model, where a comprehensive digital workforce ensures operations are executed efficiently at scale, leveraging real-time data to provide strategic insight.

Furthermore, with high-volume daily tasks automated, the MODE team is able to do more and double down on difference makers like customer relationships, exception handling, and strategic decision making.